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Gift Memberships 2018-01-08T10:14:48+00:00

GIFT MEMBERSHIPS

Why not give them the GIFT OF TIME.

ES Lifestyle offers gift subscriptions for 1, 2 & 3 month memberships for that person who doesn’t have enough hours in their day.

Restore balance back into their life with the perfect give everyone – a family with a million commitments and an endless to do list, a single parent with a crazy schedule, friend moving house, newly engaged couple, new mum, a milestone celebration or for you to help you to “live your best” life.

Our Lifestyle Managers take pride in managing responsibilities on behalf of our members, ensuring that they are updated on every facet of each request.

GIFT MEMBERSHIP FAQs

What is sent to the gift recipient?
Each gift recipient will receive an email from us which includes welcome materials and your personalised note.

How do they activate the gift?
Each gift recipient will receive an activation code in their welcome letter. They simply need to enter that code on our activation page to begin their subscription.

What are requests?
A request is anything you would like us to do that can be completed within 20 minutes. If your request needs more time than 20 minutes, we will deduct additional requests from your remaining balance. You can also specify the maximum number of requests you would like us to expend on any particular task, and the maximum number of requests that can be used to complete a task is 6. If your request requires more time than this (e.g. planning a family holiday or private celebration), we can either deduct the required number of requests from your balance, subject to your approval of course, or bill you separately on an hourly basis.

What happens if I run out of requests?
If you run out of requests, you can either upgrade your membership, wait until your membership is renewed for the following month or alternatively, you will have access to additional requests charged at $30 per request.

What if I don’t use all of my requests within the month?
Requests that haven’t been used at the end of each month will automatically roll-over to the next month if you are an on-going member of Essential Solutions Lifestyle. If you decide to cancel your membership, then any unused requests will become void and not able to be used.

What can I ask you to do for me?
Almost anything, as long as it is not illegal or immoral. Occasionally, our users will submit a request that falls outside the scope of the services (for example, the task requires further research and experience, it is a project and not a request). When this happens, we will offer to quote you on an hourly rate or project fee to complete the task. A request for an onsite errand can be submitted to your Lifestyle Manager as part of your membership. The completion of these are charged at an hourly rate, the on-site errand running begins from the time the Lifestyle Manager departs the office until the last requested task is completed.

Do I have to sign a contract?
No. Membership is month to month and you can cancel your membership at any time prior to your next automatic renewal. Your membership will automatically renew each month on the date of commencement of your nominated membership, and you will be automatically billed on this date.

How long will it take for the recipient to receive their gift certificate?
All gift certificates orders are processed immediately, so the recipient will receive their welcome email as soon as your order is completed.

How will they know it’s from me?
Every gift membership welcome email includes your personalised note that you add when completing your order.

Can I change my membership type?
Yes. You can upgrade or downgrade your membership at any time. Upgrades take place immediately whereas downgrades take place at the end of your normal monthly subscription cycle.

Do you offer annual memberships?
We offer monthly memberships to provide you with the flexibility to upgrade or downgrade your membership as your requirements or circumstances change. Should you require a Bespoke annual membership package it can be designed to suit our needs. Please contact us to discuss your annual membership requirements.

When is my dedicated lifestyle manager available?
Our Lifestyle Managers work standard business hours (8:00am – 6:00pm) Monday through Friday. You can submit requests at any time, but your dedicated lifestyle manager will only be available to work on your request during standard business hours.

What is Lifestyle Express?
Lifestyle Express provides after hours access to our team of on call Lifestyle Managers to help with urgent, weekend and after hours requests. Lifestyle Express is available for those instances when your dedicated Lifestyle Manager isn’t. Lifestyle Express is currently available from 6:00pm – 10:00pm Monday through Friday, and 10:00am – 4:00pm on weekends. Click here for more information on how Lifestyle Express works.

Do you offer trial memberships?
We offer trial memberships for us to demonstrate our range of services, which are charged at a rate of $30 per request. Once we have delivered your request, your Lifestyle Manager will work with you to select the right membership for your needs.

How do I pay for services?
All charges and costs incurred as a result of sourcing services and products on your behalf are billed directly to you. Your Lifestyle Manager will require credit card details for all purchases so you can be charged directly by the supplier. This process allows for transparency of all costs.