What are requests?
A request is anything you would like us to do that can be completed within 20 minutes. If your request needs more time than 20 minutes, we will deduct additional requests from your remaining balance. You can also specify the maximum number of requests you would like us to expend on any particular task, and the maximum number of requests that can be used to complete a task is 6. If your request requires more time than this (e.g. planning a family holiday or private celebration), we can either deduct the required number of requests from your balance, subject to your approval of course, or bill you separately on an hourly basis.
What happens if I run out of requests?
If you run out of requests, you can either upgrade your membership, wait until your membership is renewed for the following month or alternatively, you will have access to additional requests charged at $30 per request.
How long do I have to use my requests?
Your casual membership is valid for 6 months from the date of activation, so you can make requests at any time during this period.
What can I ask you to do for me?
Almost anything, as long as it is not illegal or immoral. Occasionally, our users will submit a request that falls outside the scope of the services (for example, the task requires further research and experience, it is a project and not a request). When this happens, we will offer to quote you on an hourly rate or project fee to complete the task. A request for an onsite errand can be submitted to your Lifestyle Manager as part of your membership. The completion of these are charged at an hourly rate, the on-site errand running begins from the time the Lifestyle Manager departs the office until the last requested task is completed.